Help

For crews, office staff and supervisors.

Signing in

How do I sign in?

Enter your work email. If your company uses Microsoft 365, you sign in with Microsoft. Otherwise we email you a code: type it in within 10 minutes.

I did not get a code

Check your spam folder for an email from signin@ohthyme.com, and check the email address for typos. Still nothing? Ask your supervisor to check that your work email is on file.

Do I sign in every time?

No. You stay signed in on that phone for 30 days. On iPhone, Face ID unlocks the app.

Clocking in and out

Clocking in with a QR code

Tap Scan to clock in and point the camera at the code at the gate or work area. You are clocked in, on the right project and task if the code has one.

Clocking in without a code

Open the app at the site and tap Clock in, then pick your project and task. The app reads your location once, at that moment.

It says I am off the site

Your phone thinks you are outside the geofence, the circle drawn around the site. Move closer and try again, or clock in anyway and type a reason. Your supervisor sees it.

How do I take a break?

On the Today screen, tap Break, then End break when you are back.

How do I switch tasks?

On the Today screen, pick the task you are moving to. The hours before the switch stay on the old task.

What if there is no signal?

Clock in as usual. The app saves the punch with its time and sends it when your phone is back online.

Fixing your time

I forgot to clock in or out

Open the day in your timesheet, fix the start or end time and give a reason. Changes of 15 minutes or less save right away. Bigger ones go to your supervisor.

Hours on the wrong project

Open the day and move the hours to the right project. If the day total stays the same, it saves right away.

My time was sent back

Read the note, fix what it asks for and submit again.

Time off

How do I ask for time off?

Open Time off, pick the days and the kind of leave, and send it. You see your balance first. Your supervisor approves or declines it.

Who to contact

For questions about your hours, pay or time off, ask your supervisor or your payroll team: they can see and fix your timecard. For trouble with the app or website, email support@ohthyme.com.